Same day requests must be received by 3 p.m. for RESIDENTIAL and COMMERCIAL accounts on the day of requested service (Monday-Friday, excluding
observed holidays). Do you need to
reconnect?
On the Web
Residential Customers
Start Utility Services
You can start utility services directly online.
Stop or Transfer Utility Services
You can stop or transfer utility services by logging into your account and clicking "Start, Stop, or Transfer Utilities."
Commercial Customers
Start Utility Services
You can start utility services directly online. Commercial customers seeking to start services at multiple premises, see other options below (Email, Fax, Mail or In Person).
Stop or Transfer Utility Services
You can stop or transfer utility services by logging into your account and clicking "Start, Stop, or Transfer Utilities."
By Phone
Residential Customers
Start Utility Services
You cannot start utility services over the phone.
Stop or Transfer Utility Services
Please call 850-891-4968. Connection fees apply to transfers.
Commercial Customers
Start Utility Services
You cannot start utility services over the phone.
Stop or Transfer Utility Services
You cannot stop or transfer utility services over the phone.
In Person
Commercial Customers
Start Utility Services
Download and completely fill out the Start Utility Services Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
Schedule an appointment
Stop or Transfer Utility Services
Download and completely fill out the Stop Utility Services Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours. Transferring utility services must be done in person as well. Please visit the address below:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
Schedule an appointment
For temporary disconnect/reconnect or line drops due to electrician repairs or upgrades, tree removals, mobile home move out/ins or demolitions, please use this form.
By Mail
Residential Customers
Start Utility Services
Download and completely fill out the Start Utility Services Form mail it to:
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Stop or Transfer Utility Services
Download and completely fill out the Stop Utility Services Form or Transfer Form and mail it to the address below.
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Connection fees may be billed on your first month's bill. Deposits may be spread over the first three months' bills in addition to any normal charges due for each month's bill.
For temporary disconnect/reconnect or line drops due to electrician repairs or upgrades, tree removals, mobile home move out/ins or demolitions, please use this form.
Commercial Customers
Start Utility Services
Download and completely fill out the Start Utility Services Form and mail it to:
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Connection fees may be billed on your first month's bill.
Stop or Transfer Utility Services
Download and completely fill out the Stop Utility Services Form and mail it to the address below. See details on other options on this page for stopping or transferring services via Email, Fax, Mail or In Person.
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
For temporary disconnect/reconnect or line drops due to electrician repairs or upgrades, tree removals, mobile home move out/ins or demolitions, please use this form.
By Email or FAX
Residential Customers
Start Utility Services
Download and completely fill out the Start Utility Services Form. Fax to 850-891-0901. Utility services cannot be started via email.
Stop or Transfer Utility Services
Download and completely fill out the Stop Utility Services Form or Transfer Form. Fax to 850-891-0901. Utility services cannot be transferred via email.
Connection fees may be billed on your first month's bill. Deposits may be spread over the first three months' bills in addition to any normal charges due for each month's bill.
For temporary disconnect/reconnect or line drops due to electrician repairs or upgrades, tree removals, mobile home move out/ins or demolitions, please use this form.